About


Ivertryst

FAQ


  • Where is the store based?

    Surabaya, Indonesia

  • Do you accept orders placed outside of the US?

    Yes!

  • How long will it take to receive my order?

    Once shipped, regular shipping services will take around 15-20 business days. EMS services usually take around 5-10 days. Please note that preorder items will take more time to be produced (depend on the stock).

  • Your policy regarding VATs and taxes?

    All VATs and/or taxes are the responsibility of the buyer. After I've shipped off the items, I will not be responsible for any customs in your country.

  • Why is the shipping fee to my country so high?

    If your country listed as 'everywhere else', please contact me through dm or email. I will check the correct shipping fee for your country and adjust the fee accordingly.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.